Casa Nova Restaurant

Called in a basic order for takeout on a Tuesday night. Upon my arrival to pick up my order the business was not busy at all and the clerk stated they "lost my order"? How does this happen? How do restaurants expect to stay in business loosing orders on slow nights. It was there loss as I will never return to this establishment. If an order is lost in an empty restaurant, there may be a reason the restaurant is empty. I found another great place right down the street who had my order made quickly.