Shaw Company Remodeling

30-Aug-12
George R

The purposes of the letter are to convey our appreciation for a job well done and commend two of the workmen who played dominant roles in the work. This project involved painting several rooms and the high-ceiling entryway, and repairing and repainting the exterior trim on our twostory home. Some specific examples are given to highlight why we are pleased with the
services provided.
The project got of to a solid start when Tony responded quickly to our telephone inquiry to
Shaw, accommodated coming in the evening when I was of work, and arrived on time to
inspect the area and prepare an estimate for services. The estimate he provided was detailed and accurate. This gave a sound basis from which adjustments were made when we decided three (rather than the standard two) colors would be needed to fulfil! our desires for detailing certain areas.
The follow up was timely, as well. Carlos Martinez, who served as crew chief, did a complete
walk through of both the interior and exterior areas. He provided suggestions on selection of
colors, including a recommendation for a three-color approach that allowed a significantly lighter ceiling color. We took his suggestions and could not be happier with the results.
Execution of the work also was exceptional, both in quality and timeliness. Carlos and Steve, assisted by other workers, gave good attention to detail. This was particularly important in the art niches and where color changes occurred on the bull-nose corners throughout the house. Steve was particularly good with all the detail work, especially all the trim work and baseboards. Because this was the first time the rooms were repainted following construction, and because of deep texturing of the sheetrock, additional coats and touch up were needed to produce highquality results. They were diligent in making sure coverage was complete. In addition, when the paint supplier produced a color that did not quite match, they reworked several areas to
compensate.
In addition to the fine workmanship with surface preparation and painting, they were very careful to drape furniture, carpets, and other areas to avoid paint splashes. They also went above and beyond with repositioning furniture and helping hang some heavy pieces of artwork.
Bottom line: We definitely would use Shaw again and recommend your company to others. We definitely would request Carlos and Steve to do the work.

Please provide copies of this letter to Tony, Carlos, and Steve. We want to be sure they know how much we appreci t d their excellent workmanship.