TransCity Limos

28-Sep-15
Rebecca H

BUYER BEWARE! This company is not to be trusted!!!

My friends and I planned a special night out taking our daughters to a concert. We called and got a limo quote over the phone as well as an emailed quote in writing. The night of the concert, we paid the company the amount we were quoted which included gratuity. When we were dropped off, the limo driver said that we were pain in full and asked us to sign that we were dropped off safely.

THEN a few days later the card on file was charged an additional $357.00!!

They advised us it is a "garage to garage" charge. What this means is if it takes the driver an hour or five (in our case 3 hours) to get back to his "garaged location" the customer is responsible! We were never advised anything about driving to their garage and it was never mentioned to us per any conversation or during the service. The disclosure was sent via email and written in fine print. The average consumer would think "garage to garage" is from the time one was picked up and dropped off.
They are a misleading company and I hope this helps the next person from being taken advantage of. What was supposed to be a fun night out with our daughter’s has turned into regrets for trusting in a company as this one.

26-Sep-15
jen l

SHADY BUSINESS STAY CLEAR NEVER USE!!!! Very misleading company!!! You think you are ONLY paying the fee you were given when booking then a few days later (after you have used limo) they charge your card additional fees for "Garage to Garage" What a scam! Never once do they tell you that when booking about the additional fees, even asking several times for an invoice. $357 over the original price given. By the time you find out about their additional fees you have already used their service. Shady business.

The Rental Agreement clause you have referenced in your defense does not support your position. In fact, it diminishes it.

The clause reads:

Garage-to-Garage Time Calculations: Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage.

Based on your history of fraud and misrepresentation as evidenced by the FIVE consumer complaints to the Better Business Bureau, you clearly intended to be intentionally vague in your definition of "Garage-to-Garage" in order to mislead and defraud the consumer. You do not specifically define whose garage you're referring to in the calculation. A reasonable consumer would conclude that the garage you were referring to was theirs not the driver's. Your driver picked us up in front of my garage and dropped us off at my garage; thus, commencing and concluding his service at my garage.

Further, the first and only time I was given notice of this Garage-to-Garage calculation was in the rental agreement I was presented with upon entering the limousine which I only quickly scanned, as your driver assured me it was just a standard liability waiver.