AAA Softener Service & Supply

14-Jan-13
Deirdre P

AAA Softener Service & Supply in Fenton is a HORRIBLE company to work with. DO not use them! This is the worse service I have received in a very long time. This company was assigned to me by my warranty to service my hot water heater. The owner came to my home at 8:30 a.m. and confirmed that a new heater was needed. I received notice that my claim was approved at 9:45 a.m. after waiting until 2:00 with no call from the service provider, I begin to call only to receive an answering service. After leaving 3 messages and no return call, at 4:00 p.m., I contacted my insurance agency who promptly tried to contact the company. I received a phone call back from Dave the owner. He was disturbed that I had tried to get an update on when he would be installing my new water heater. He was rude, unkind and darn right nasty. He told me that I had left to many messages, that I needed to get someone else to replace my heater because he didn't want to deal with me. Surprised at his answer, I tearfully tried to explain that all I was looking for was a followup to when service would be provided. He hung the phone up in my face. Unbelievable! If you want to be treated like this.....go ahead use his service.RIBLE company to do business with. DO NOT USE THEM!