All In One Entertainment

17-Jun-13
Tony D

The letter content I sent them after my event is copied below:
(They did not respond at all...The ABSOLUTE WORST)

All In One:
I called your company twice prior to my event to confirm the specific nemo-themed bounce house and tent size. Due to having a small yard and in-ground swimming pool, I was very specific with the tent size needed. I requested a 20x30 single tent. (See invoice enclosed)

On Friday May 17th, a representative from your company called to confirm my party for Saturday May 18th. I had to inform them that they had the wrong date, which ultimately caused frustration and concern. I quickly re-confirmed my event for Sunday and requested a 9am arrival time. I had informed your representative that the event was scheduled to start at 1pm and to please arrive on time to allow ample time for setting tables and decorations under the tented area. Please see the enclosed invoice where your company indicated: “cannot be late”.

On the morning of the event your driver arrived at 10:30am and had numerous excuses on why they were over an hour and thirty minutes late. The tent was 20x20 and the driver explained that he had two other 10x10 tents in the truck that would “total” 20x30. This is not what I arranged and confirmed with your company. I would also like to mention the terrible condition the tents were in. They were filthy, had holes, and tears throughout the material. On top of being very late and not having the correct tent, the driver then came my wife and I while we were setting up in the rain and informed us that he didn’t have enough support poles and needed to return to the warehouse. He told me it would take 20 minutes and again, he did not return for another hour and thirty minutes.
My caterers arrived and had to prepare the food outdoors without having adequate protection from the poor weather condition. Your driver returned as my guests were arriving and continued to install tents in their work attire as my guests observed. This unprofessionalism on you part caused an enormous amount of stress and frustration on what should be a fun and exciting day.

I also would like to mention the condition of the nemo bounce house. Both the exterior and interior was soiled and grimy. It had so much mud that my guests refused to let their small children play in the bouncer. When we mentioned the condition of the bouncer, your driver asked to use our cleaning supplies and went through two bottles of our cleaning solution. This did not fix the problem. Not only did they use our cleaning supplies but also requested a ladder, towels, etc. They were not properly prepared for a professional setup.

Lastly, I had requested that your products that caused so much embarrassment throughout my event be picked up NO LATER THAN 10PM. Your drivers returned at 11:00pm and woke up my 2-year old when they called the house numerous times. And again, they had more excuses on why they were one-hour late. They were in my yard breaking down until 1am in the morning. I had to apologize to my neighbors the following day.