Americas Best Value Inn & Suites Mont Belvieu Houston

30-Apr-13
JENNIFER M

This is not the Crystal Inn & Suites hotel chain, this one is independantly owned!!!

Crystal Inn & Suites in Mont Belvieu is Horrible!! The staff is rude. Asked to have a confirmation letter faxed ahead of time, that was a joke. My name was misspelled and there was a made up confirmation number. I reserved 2 rooms with 2 double beds each (8 people right) When we got to our rooms there were just 2 towels and 1 wash cloth per room, used condiments, broken phone, cracked door lets outside light in, the toilet in one of the rooms was leaking all over the floor, and the room was just filthy overall. When we asked for more towels we were questioned about how many people were In our party and we were told it was supposed to be 1 person per bed and he was going to charge us extra for the extra people. Later on that evening my son got sick and vomited in the bed, when I went to the office for more linens I was given a sheet! When I asked for more sheets and another blanket I was told that they charge additional for children (no I'm not kidding). So if I had to stay at this hotel again I think I would stay in my f150 before I paid for another night in this place.