Cambridge Truck

23-Jun-17
SELENA S

THE MOST UNPROFESSIONAL DEALERSHIP I HAVE EVER SEEN OR HEARD OF IN MY LIFE. FIRST OF ALL, A FAMILY MEMBER OF MINE WAS LIED TO FROM THE START. THEY WERE THERE PURCHASING A TRUCK. THE SALESPERSON TOLD HIM THAT THE TRUCK HAD BEEN RAN THROUGH THE SHOP AND THAT THERE WAS ABSOLUTLY NOTHING WRONG WITH THE VEHICLE. THE FAMILY MEMBER PURCHASED THE TRUCK. BY THE TIME THEY GOT HOME WITH THE TRUCK THE TRUCK WAS LEAKING OIL PRETTY BADLY. THEY CALLED THE DEALERSHIP AND TOLD THEM ABOUT THE PROBLEM. AFTER SEVERAL CALLS AND HAVING TO CALL THE CHILOCOTHE TRUCKS (WHERE THE OWNER WAS) THE DEALERSHIP FINALLY AGREED TO LOOK AT THE VEHICLE. THE FAMILY MEMBER DROVE 3 HOURS BACK TO THEM TO HAVE THE VEHICLE LOOKED AT. DURING THIS TIME THE TECHNICIAN THERE TOLD THEM THAT THIS TRUCK HAD BEEN LEAKING OIL FOR AWHILE. THAT HE HAD SEEN IT WHEN THE TRUCK WAS RAN THROUGH THE SHOP. SO THAT SHOWS THAT THEY JUST FLAT OUT LIED TO MAKE A SALE. SO AFTER THE TECHNICIAN LOOKED AT THE VEHICLE THEY DECIDED THEY WOULD FIX THE TRUCK AND HAD TO ORDER PARTS. THEY TOLD MY FAMILY MEMBER THAT THEY WOULD CALL HIM WHEN THE PART CAME IN. AFTER A LITTLE OVER A WEEK WITH NO CALLS FROM THEM THE FAMILY MEMBER CALLED THE DEALERSHIP. THEY INFORMED HIM THAT THE PART WAS IN AND TO HAVE THE TRUCK BACK UP THERE THE FOLLOWING MONDAY AND THEY WOULD REPAIR IT. THEY ALSO INFORMED HIM THAT THE REPAIRS WOULD BE FINISHED IN THAT SAME DAY. SO HE DROVE 3 HOURS BACK UP THERE. WHEN HE GOT THERE THE TECHNICIAN IMFORMED HIM THAT IT WOULD TAKE A COUPLE OF DAYS TO DO THE REPAIRS. AND THAT THE MANAGER HAD CAME AND ASKED HIM AND HE TOLD HIM IT WOULD TAKE A FEW DAYS. SO AGAIN MY FAMILY MEMBER WAS LIED TO! ANYWAYS, AFTER 2 NIGHTS IN A HOTEL, THEY FINALLY FINISHED THE VEHICLE. SO MY FAMILY MEMBER HEADED BACK HOME WITH IT. AND AS SOON AS HE PULLED BACK UP AT HOME THE TRUCK WAS STILL LEAKING OIL. HE CALLED THE DEALERSHIP BACK AND WAS TOLD THAT THEY WERE DONE! IF HE WANTED IT FIXED THEN HE COULD FIX IT. SO THEY LIED TIME AFTER TIME JUST TO MAKE A SALE! THEN AGREED TO FIX THE TRUCK AND DIDNT DO THAT EITHER! ALONG WITH ALL THE LIES THE EMPLOYEES AT THIS DEALERSHIP DID NOTHING BUT PLAY GOLF ON A COMPUTER IN THE SHOWROOM! THE TECHNICIANS WERE GREETING CUSTOMERS THAT CAME IN BECAUSE THE MANAGERS AND SALESPEOPLE WERE TOO BUSY WITH THEIR GOLF GAME! THIS IS THE WORST DEALERSHIP I HAVE EVER BEEN INVOLVED WITH AND CAUTION ANYONE FROM PURCHASING ANYTHING OR HAVING ANYTHING REPAIRED HERE!