Carters Auto Service

20-May-13
Roger C

Bought new tires at over $750 last year for my wifes SUV. Had Carter's do the alignmnent Within a couple days of putting them on. A few months later my wife complains about the truck pulling and making a noise. I have a different shop look at it thinking it was brakes, he calls me and says all but one of the bolts on the front end are loose. One nut he took off with his fingers, so I'd say never tioghtened from the alignment and tire wear was more than should be. I take it to Carters and they do another alignment for free. I should have put up more of a stink because the damage was done on the tires after a few months of driving the truck with the front end floating around. Fast forward 4 months and 4700 miles. I go to rotate the tires and the insides of both front tires are bald, one about ready to show cords, alignment cannot be right. I go to carter's and he talks about pot holes and Maine roads. I dont buy it. Says it couls be out of alignment from hitting something. It you hit something and mess up alignment something is bent or broke and the steering wheel should be crooked. He said he could align it again and I told him to not bother, i'll take it somewhere else. Now I ruined a set of tires in 14,000 miles in less than a year from THIER poor alignments. This is the second time I've had a problem. A few years ago I got an inspection sticker there and the next day a tie rod fell off my truck at 45 mph. Thank god I did not have my kids in the truck. I'm done with these guys. We pay alot for service and we expect it done right as our loved ones safety is on the line. Never again. Roger C

23-Aug-08
Dan L

Excellent diagnostic testing and recommendations; thorough review of proposed and necessary repairs; and timely work well within the estimated time stated. I was particularly impressed with Doug Carter's observation that the item that conceivably initiated the engine warning light was under an 8 year/80,000 mi. warranty. His recommendations were practical and considered the elective nature of repairs such as A/C fan replacement. He also shopped for wheel covers, repaired a bike tire, and inspected my other car on short notice. I have given his number to several friends with auto repair needs. Rev. Dan Lakeman