14850 Courage Dr, Coles, Virginia, 22193-3390
(703) 670-5746
31-May-13
Kyle V
The most rude and disrespectful customer service we've ever experienced.
Twice a technician failed to show up at the appointed time, and the company never informed us. We had to contact them, and they never even apologized for the missed appointments, when both times it was their responsibility.
When the owner finally showed up at our house, my wife politely asked him to remove his shoes, or to put covers on his shoes. He absolutely refused to abide by our ethnic tradition to remove his shoes or cover them, and proceeded to rudely question my wife.
When she dismissed him from the property, the owner yelled at my wife and said, Get out of here to her on our own property. Customer service such as this, should not be tolerated by a company listed in the BBB.
They should train the staff, starting with the owner, on customer service. They acted like they were doing us a favor by fixing our A/C unit.
Furthermore, they should train the staff, again starting with the owner, on respecting other culture's and traditions, like covering one's shoes inside a home. The shoe covers that movers use and other contractors cost one dollar. That's a small price to pay, to show respect to the customers, the ones keeping Comfortech in business.
