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Computer Systems Institute

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The Customer Service Specialist (CSS) program at the Boston MA campus prepares students as customer service professionals with foundational skills in service operations and the management of customer relationships. The importance of communication, customer data analysis, and organizational metrics are integral in maintaining quality in the customer service delivery and experience. The program’s theory and practice are delivered through classroom lectures and activities that reflect the diverse environment of modern organizations. The CSS Program prepares students for further study in higher education and a wide variety of careers. Upon successful completion of the program, students will receive a certificate of completion. The CSS program has Day 1 Curricular Practical Training (CPT). This is a great opportunity to work and study at an international school with a flexible schedule.