My parents have been doing business with Darien Auto Center for over 10 years. As I've only dealt with Bob off and on in that time because of military commitments and graduate school (also Rob is conveniently never there when I am), I have to blame both him and Rob for consistently not performing their jobs well. Even though Rob owns the business, they misdiagnoses problems, don't fix issues 100%, they are quick to sell you a part, nor do they warn you of potential future issues or follow up on current issues. This is totally unacceptable as a business. Lastly, dealing with Bob is like talking to a wet diaper; his personality and workmanship stinks.

Sorry Bob, but after years of doing your job half-assed, it's time to move on; and by move on, I mean you should retire to your large waterfront estate away from Darien. Thanks for robbing me, my family, and everyone else of their hard earned time and money. On the bright side of things, with my help, I've taught my father to do...