Design Within Reach

28-Dec-11
Doris R

Design Within Reach in Pearl, Portland: Beware! Where do I begin?!?! (1) My credit card was charged with bogus charges by DWR. I had to contact them more than once to have these charges credited. (2) Stacy Day provided the worst customer service my husband and I have ever experienced. Her long drawn out excuses for problems were always another person's fault and not her own fault. Caught her lying on one of my orders. She was trying to cover up her errors. (3) Stacy, as well as the rest of DWR, think they can use child psychology on their customers. This is very insulting. They like to tell you what you are feeling and will repeatedly say, I am here for you. I am your advocate. (4) Their mark up is ridiculous. We had to cancel an order before Stacy could screw up another one. We purchased it from another company for 21% less and without the headaches. Additionally, the DWR price was a sale price. (5) After too many errors by Stacy, we were forced to contact her manager, Chris McCullough, who at the time seemed to be the only one in the company who knew anything about customer service. We have found out otherwise. Our final purchase with DWR, which we have been waiting on since July, arrived damaged last week. It was packaged that way. We have tried to contact Chris several times since we received the damaged product. He will not return any of our calls or emails.