My experience with Elysian Estates / Parador Real Estate & Development Company and Jay Cortez
My mother was a resident of Elysian Estates from September 2010 to August 2011. During this time period the owner Jean Joseph Cortez (Jay) closed the properties due to “issues” and moved my mother twice. Care was not as promised. Staff is less than professional. A staff member stole cash and my mother’s credit card from her purse. Charges were made to the card and it was up to me to pursue the issue. Jay offered little assistance other than…”she (his employee) is an hourly worker - what can you expect?” We decided to move my mother to another facility. Many requests to return our $2500.00 deposit was made to Jay Cortez and ignored. During this period we discovered an overpayment in rent of $2500.00. Again, requests and documentation proving an overpayment were forwarded to Jay. He finally responded to the request stating he does return deposits. He ignored the overpayment issue. We...