Gold IT

We have a range of inbound call center solutions specially arranged for you. We make sure that all the callers are responded to professionally and their problems are solved most of the time with first call resolution metrics. Even if a problem is unique and has to be sent to the technical team, our agents are trained to make sure that solutions are sought at the earliest. A call coming to our agent becomes his/her responsibility. Our agents are empathetic and ardent listeners. They listen, understand and then act upon your problem. This makes sure there is higher customer loyalty attained. Our order taking service, which is a part of inbound call center services, is also very useful for brands. It helps answer the customer queries at the point of purchase, takes down their address details and helps them in placing order. In this service the agent is also responsible for tracking and delivery of orders.

There are certain business sectors which depend heavily upon appointment. Our agents can do the tasks for you with our appointment scheduling services. We make sure that there are no duplicate appointments. It helps businesses plan their day better. As the service is 24X7 long, so the customers can call at their own merry timing. We make sure that the clients attain high ROI with our inbound call center processes. For more information about our services, policies or the company visit us at: http://www.gold-it.net | sales@gold-it.net