I used to have a high opinion of Happy Day (at their Mud Island location). Nice front-desk workers, decent prices, quick turn-around- it was great. Unfortunately, our friendship had to come to an abrupt halt due to poor business practices and consumer abuse. Long story short, they burned a hole into the shoulder of a beautiful new jacket, refused to pay reparations OR even give me an apology. They kept the jacket for two months and it took over 15 phone calls and 7 weekly visits to finally get it back. Mistakes happen, jackets get ruined- that's life. However, the inability of the owner (Bobby) to muster any human decency is unforgivable and, quite frankly, unctuous business practice.
It's upsetting that a company that I held in such high regard would have such little care for their clientele- While I would have highly recommended Happy Day prior to this incident, I now have no choice but to explain its abuse to anybody and everybody with any interest in their services. Please be warned before bringing your beloved belongings to them. The owner, Bobby Plyler, is a slimy business owner with zero regard for his clientele.