Joy Whitlatch and her agents and office staff are remarkable. Rarely have I received from a business such a commitment to properly addressing my needs and such professional and caring responses to any and all concerns.
Joy and her agents get to know you. They are all very knowledgeable and at the top of their profession. Their many years of experience are evident in the way they respond to any request--whether it be filing a claim or providing clarification or updating insurance needs.
This agency's personnel address any questions or changes in a most timely and efficient manner. You won't have to call them five times, as you do many businesses, to get an answer. If they can't give you an answer at that moment, they will follow through and respond as soon as possible.
Perhaps best of all, they are so personable. Over the 15 years I have been with Joy Whitlatch's State Farm agency, I have filed few claims, so it amazes me that when I call and say, Hi, this is............. and whoever has answered knows me, has my information in front of them in a matter of seconds, and is never too busy to help me.
This kind of professionalism and caring customer service is rare these days, which is why I value my relationship with this insurance agency so very much.