Most of us think Les Schwab has great customer service but, i've Had a far different experience. I went to George Town branch in Seattle which had me waiting for over 6 hours between 2 different visits on what should have been a far shorter single visit for simple brake work and a few other fairly standard things.

After the work was finally complete and leaving for vacation my van with brand new brake lines FAILED.. causing a near fatal situation with me almost slamming into an RV while my brakes went straight to the floor. It was the middle of the night, middle of nowhere, and no cell signal . I had no choice to but, to drive for over 100 terrifying miles to get to safety by using my transmission to gear down and slow the van. This of course resulted in my transmission (which I had checked before I left) to FAIL as well.

Seeking reimbursement as the issue was caused by someone improperly installing a brake-line and the resulting trek to safety cost me a transmission as well as a...