1500 Huguenot Rd, Ste 101, Midlothian, Virginia, 23113-2478
(804) 379-6222
Brands: York
27-Jul-17
Brian C
I manage a retail location and Midlothian Mechanical was hired by my GC to do a complete inspection of an old HVAC unit to make sure it was in good working order before I took occupancy of the space. They did not complete the inspection nor did they tell me or my contractor for the reason. But they took my money as if they did. The first time I turn on the heat it doesn't work. I called and they came out only to tell me the gas was not metered. Would have been nice to know that months earlier. Of course they billed for that trip. Gas was metered and they came back because the heat was still not working and they found a problem with the unit. Would have been nice to know that months earlier. Of course they billed me again for the trip and labor. Now I've been billed 3 times for work that should have been done the first time and paid for by my landlord before I took occupancy. I signed up for the service agreement and they serviced the unit. Of course I was billed for that. The first time we turned on the AC after the service call, it doesn't work. Called them and they said I had a faulty contactor. Would have been nice to know that months earlier or right after the service call, but no. Of course I was billed for that as well. I called several times to dispute the issue and billing and was told they would check into the problems and get back to me. No calls. I called again, no calls. My location having to be closed due to excess cold and heat has cost me dearly. Tried resolving losses and excess billing in small claims court and they lawyered up on me and had it moved to general district court. Did anyone from the company care to call me to figure out why I was so upset? Like the owner? No but their attorney certainly did. I ultimately dropped the issue because I'd rather share my story so others don't use their service and experience what I went through.
I agree with what a previous reviewer said “So Midlothian Mechanical may be fine for home service, but business owners should look elsewhere.”
