Monmouth Auto Body

08-Jan-13
Crystal L

Brought my car into shop for repairs of damages from a recent storm, I met the insurance adjuster there to get estimate and decided to leave it there because I was told I would get a better price & service than the shop I intended to use. I was told my car would take 10 days to be repaired and it ended up taking 20+ days, more than 2X the time they quoted. Now I finally have my car back and I see one of my new tires was switched out for a used and completely bald tire. It was also a different brand tire than what I have on my car. I bought my car last year from a dealership and it had 4 brand new tires on it (all the same), and I havent had to change any yet so I am sure this shop took my tire. I now have 3 tires in almost new condition and one tire with no tread whatsoever, if that was really my tire it would not have worn down so badly while the others all stayed in great shape. I would also NEVER put a used tire on my car. I can't beleive this happened, worst auto repair experience ever.