Moroni & Son Full Service Oil Company

09-Mar-13
paul l

Moroni & Son Full Service Oil Company in Old Saybrook. We pre bought oil from them and paid for a service contract 2011/2012. The furnace quit and we called them. A serviceman came did some repairs and got it running. Shortly after the house was full of smoke and we called them back in. The serviceman this time told us we needed a new furnace. I then contacted someone else to replace my furnace and when thy came they they could fix the existing furnace. The ignitor had been taped onto the blower and everything got gummed up. The furnace had not been cleaned when they said they did it and it became so cloged that the soot was not going out the chimney but pumping in the house. The other company fixed everything for a small charge and the furnace has been fine since. I called Matt Morony and told him what happened and that I wanted a refund for the service that was not done and some pre bought oil that we still had coming (because I did not want to continue buisness with them) he finally agreed to give me a refund if I put it in writng. I sent the letter to him and I get an oil delivery shortly after. When I called he says he is not going to refund the service money either. My family was in danger of CO poisning from his negligence and he would not even refund the money for the services he never performed. I would recomend not going to Maroni for service and oil. He is disreputable and unreliable.