I will never use this Oreck store again. One star is too many.

In 2008, I paid more than $750 at this store for an Oreck XL2100, then the top-of-the-line model on offer. With it came numerous years of free tune-ups. Over the past four years, the vacuum has been excellent, and I even recently purchased another Oreck as a gift. A few weeks ago, I returned to the store to avail myself of my first free tune-up. I did not need it prior to this year, as the vacuum has been so powerful.

When I arrived at the store, I checked the vacuum in, and was told that I might want a new beater bar (the portion of the vacuum with the bristles). I inquired after the price, and was told that it would be in excess of $40. I politely explained that I would just go with the free tune-up, replacing the beater bar upon my next visit.

Yesterday, I arrived to pick up my vacuum. When I presented my identification tag, I was told that the price was $42.50, and further told that my beater bar had been...