906 State Route 10, Randolph, New Jersey, 07869-1928
(973) 927-6700
Brands: Ford Suzuki
Services: Corporate Rates
10-Jan-13
Rebecca B
This dealership is the worst dealership for customer service, sales and car service. They are not above lying, being deicetful in their deals, or treating you like you are taking up their time.
My Experience:
I was in to buy a car at the 2012 year end. It took an entire day to negotiate down about $2K on a car that had a staus of dealer ordered. When asked when the car would arrive I got a vague answer of any day and its on a truck as we speak. 5 days go buy and each time we would call, magically everyone would be busy and not one phone call was returned. When my husband went in on day 4 he was told any day? no it will probably be a week or so. They also kept saying they couldn't check the status of the location of the car or provide an ETA date. My husband even provided them information on exact matches to the car at other dealerships, when we offered to take something in stock. Of course we got nothing from that b/c who wants to lose an year end deal. My husband then went to Ford Corporate and they were told us the car was still at the manufacturing plant and had no ETA date to the dealer. They also stated that all dealerships can log in at any time to check the status of a car. Ford Corporate then called the GM and that is when we finally saw action. Of course it was with an attitude and them stating they would refund our deposit.
