We had a family gathering recently and since our cat needed thyroid medicine administered twice daily, we decided to board her for the first time since we've lived in the Phoenix area. We elected to use Pete & Macs in Avondale because they were a recommended provider through my husband's office.

Our experience with Pete & Mac's has been an ongoing nightmare. I can truly say I've never dealt with a business so thoroughly and unapologetically incompetent as P&M. It's so over the top that it would almost be like a bad restaurant or movie you love to hate - if it wasn't for the fact that my cat's health was at stake and, in this case, permanently damaged.

So where to start.

There are some more minor issues that bothered me, such as not being able to spell out names correctly after we filled out multiple forms or charging us for a photo disc but then not providing one because they didn't have enough material to make one during nine days of boarding. That was strange to...