About us

Most suspensions happen because Google detects what it considers a policy violation, often related to “deceptive content,” inaccurate information, or simple compliance issues. For business owners, that can feel overwhelming and unfair. That’s where we step in.

We started with a simple mission: to cut through the confusion and get business owners back online where their customers can find them. Since then, we’ve helped over 1,400 businesses regain their visibility, with a 99% success rate and an average resolution time of just 14 business days.

Reinstate Labs was founded by Rachael Doukas, a digital strategist who saw firsthand how devastating a suspension could be for small business owners. When her first client came to her in a panic after receiving a notice about “deceptive content,” she worked tirelessly to figure out the issue, resolve it, and get the business back on Google Maps.

Since then, Rachael and her team have developed a proven, systematic approach to reinstatement, combining expertise, persistence, and a little creative problem-solving.