Hi Stanley,
I appreciate your feedback regarding your recent experience in our store. We strive to provide quality products and services to all of our  customer’s and it seems that we’ve missed the mark in this instance. We value your business and hope you can give us a chance to make this right. I would like to discuss this with you in greater detail. If you would like to speak to me about this, please reply and provide your contact information or email me at htsweb@shos.com
Again I’m sorry for any inconvenience and we look forward to speaking to you soon. 
Thanks, Carmen

Sears Hometown Store in Fort Morgan is the worst store i have ever been to. i had a man there asked me if i was holding. come to find out that meant he was asking if i had drugs on me. how pathetic is that? they actually have a druggie working for them. plus their customer skills are very poor. the manager was very distant like she did not want to help anyone. i would not recommend this place to anyone. the whole setup is just idiotic.