Shoe Horn
Reviews
On May 12, 2012, late Saturday afternoon I went into The Shoe Horn at approximately 4:00 PM, tried on 2 pieces of clothing & bought both. However, at the register one of the ladies was pushing the yarn inside the garment. I asked her if damaged goods were sold & she said no. If a customer goes into The Shoe Horn for the 1st time you must ask the return policy, as the sales people will not tell you. They will never tell you (unless you ask, of course) “credit only, no refunds” & the 2 saleswomen never told me this. Which they should have as 1 lady “fixed” the garment (before I purchased it) & she should have been above board with me & told me the details of exchange not refund. On Sunday AM I tried on the garment & noticed 1/2 dozen pulled areas & where the lady pushed the yarn in was a knot that could be seen on the outside. I called, left a message that I would be in on Monday 10 AM, got to the store, a rude man only wanted to give me a store...
Sugar S
March 6, 2009
I will never shop in this store again.
While shopping, I happen to find a skirt on sale and decided to purchase it. I handed the sales clerk my Amex card. She stated that they do not accept Amex. OK. The cost of the skirt came to $29.40. I happen to have $29.17 in my wallet and mentioned this to the sales clerk...no response! I handed the 29.00 to her, then told her that I would go next door to the atm machine to cover the 40 CENTS. My instinct was to forget the purchase since if it were my store, I would have thrown in the 40 cents for the customer and not put them through any trouble. What's the big deal...It would have been good customer service. When I returned with a $10.00 bill from the atm, another sales clerk said they did not have enough ones to give me change for the 40 CENTS! that I owe.
As my blood pressure began to rise and my embarrassment took over as other shoppers were waiting in line witnessing this ridiculous display of poor customer service, I...