About us

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

In order to achieve this, we provide everything from initial consultation through to analytical insights and everything inbetween.

We deliver this as a team, representing the worldwide community that we serve. We are a mixture of backgrounds and experiences, ethnicities and diversity, languages and culture. Every one of us is dedicated to helping ensure ‘every experience counts’.