The new manager, Carolyn, is a complete nightmare. A very nice lady (who was moving in a couple weeks anyway because the manager decided to hike up the rent prices) wasn't getting any hot water to her unit so she asked for a water heater repair. The manager called out some guy who wasn't even trained or qualified as an HVAC technician so he had no idea what to do. He told the manager the heater was fixed, but since he was clueless, obviously the lady was still not getting hot water. She again asked the manager for a repair. The manager called her a liar and said the water heater was fixed, and then proceeded to slap the lady with a lease violation for mess. This lady had her two bikes and a patio table outside, very neatly kept. But she was moving anyway, so the lease violation was clearly out of spite! Well, obviously tenants are all entitled to something as basic as hot water, so this lady called the building owner and asked for the repair. Later, she got a call from the manager...