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Worst customer service I have ever experienced. Huge attitudes from sale associates, never willing to go the extra mile for you (let alone any effort without an attitude from them), they seemed more interested in adding on extra costs and sales than really keeping your needs and experience in mind. Customer service was intrusive, rude, rolled their eyes, lazy and also never took responsibility for their misactions. If you want a memorable wedding process, don't come here.

K M

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Awful! If there is one word to describe my experience it would be AWFUL!! My daughter was in a wedding and they ordered the dress too big. Once the dress arrived, 1 week before the wedding, they lied and told me that the size was the smallest in came in . . . a quick search of the Internet proved that the sizes actually started in a 2T. They refused to overnight me a new one, (b/c they are mfg. in China and it would be too expensive to overnight) and refused to offer any free alterations. (A cousin had straps taken up and a hem line done for $89.) So now a $165 dress is going to cost me 2x as much to have the alterations done. As a side note another bride was in the shop, and apparently the shop had order the wedding party's dress in the wrong color. . . . the shop was claiming again ignorance. . . They take absolutely no responsibility for what is ordered. In my case, they refused to acknowledge that they ordered the wrong size or even to admit that the dress could have been...

Karen K