The Lodge

26-Mar-13
Terri P

The Lodge At New Tampa in Thonotosassa is Horrible.
We had the worst experience ever boarding our dog at The Lodge. He developed a massive ear infection within days of us picking him up after 5 days of boarding. Once the second ear culture confirmed highly contagious bacteria, I called just to let them know in case any other animals might have been exposed. I was accused that I wanted something, which I vehemently denied. The only reason I called was that my vet recommended letting the boarding facility know. We decided to give The Lodge another opportunity. After we faxed in our reservation I was called and rudely told that since we supposedly “accused them” that they didn’t want our business at all. I was treated so rudely by Kathleen – the owner’s daughter and she refused to have the owner call me. She continued own with her belligerent comments accusing me that I should have provided ear cleaner with instructions and stating that I need to be better pet owner. When I asked to have the owner speak with my husband because I was so upset at her accusations- she refused. I called my husband about the situation. He calls The Lodge and Kathleen answers and when my husband asks to speak with Dr. Judson the owner. Kathleen asks who is calling, my husband gives his name and Kathleen responds I already knew who you were by looking at caller id. Kathleen asks why do you need to speak to him and my husband says that my wife is in tears by how rude she was treated by you. Kathleen then starts laughing and says that my husband isn’t allowed to speak with the owner. She continued to speak rudely to my husband also.
I am not someone that goes online to make negative comments, but I feel that everyone needs to know how rude, unprofessional, and downright offensive The Lodge staff is. If this is how they treat humans, I wonder how they treated my dog .