Santa Barbara, California, 93117
(805) 964-0989
Automotive > Automobile - Repairs & Services
21-Nov-12
Diana A
What a scam. They towed my daughter's car yesterday and she called them to get the car. It was around 4pm. They wouldn't release the car to her, because I am the owner and said I had to FAX a release letter and copy of my license to them.
Of course, I was 30 minutes away from home. I asked the guy if I could email him. He said they don't accept emails because they need a signature. So I said I would write the release out and sign it and take a picture of it and my license and email that to him. He had to get approval for this, which took a while. Then he said I could handle it that way, so I did.
Then he said they were now closed and that it would cost an extra $100 for him to stay to release the car to her. She decided to pick it up first thing in the morning to save the money.
When she got there in the morning, two women were working. They wouldn't accept the documents I had transmitted via email, even though they contained my signature. The photos they had received were more authentic than what they would get over a fax, yet they wouldn't accept them.
While my daughter was standing there crying, one of the women called her a pain in the ass and my daughter told her that was unprofessional.
I sent a fax of the release letter, and then they said they need me to fax the license in addition. So much for their reason for requiring a fax: the image I emailed them is the same exact image I faxed them.
Who still uses a fax when documents can be digitally signed and or have actual verified signature images??
And the bill? $345.
I will give a shout out to http://onetimefax.com, though. Their service is a lifesaver.
