What a scam. They towed my daughter's car yesterday and she called them to get the car. It was around 4pm. They wouldn't release the car to her, because I am the owner and said I had to FAX a release letter and copy of my license to them.

Of course, I was 30 minutes away from home. I asked the guy if I could email him. He said they don't accept emails because they need a signature. So I said I would write the release out and sign it and take a picture of it and my license and email that to him. He had to get approval for this, which took a while. Then he said I could handle it that way, so I did.

Then he said they were now closed and that it would cost an extra $100 for him to stay to release the car to her. She decided to pick it up first thing in the morning to save the money.

When she got there in the morning, two women were working. They wouldn't accept the documents I had transmitted via email, even though they contained my signature. The photos they had received were more...