Vcall Global

About us

Customer experiences rule the success rates of businesses. If a brand can achieve the Holy Grail of keeping their customers happy then they can significantly boost the brand image and enhance chances of repeat sales. But there are certain basics that should be kept in mind. One of them is the use of multi-channel support. Modern customers are not always in favor of being limited to voice calls when confronted with problems. This is why we at Vcall Global have made sure corporates have their customer bases covered. We offer web chat, email and social media support apart from conventional voice calls. All our call center services come with multi-lingual support which allows businesses venture into new markets and please the non-English speakers.

We can boost the sales of any brand with our range of inbound services. If you own an e-commerce store we can drastically reduce the shopping cart abandon rates with our order taking and phone answering services. When the customers seek solutions at the point of purchase, our agents can capably guide them. We can tackle the difficult and time taking back office tasks such as data entry, data mining and data analytics. Special mention should be made of our data analytics services that have helped brands make flawless business decisions based on facts and statistics. We provide one time solutions, which is why the business problems are solved quickly. Most of our clients keep on working with us for years. For more information visit us at: www.vcallglobal.com.