Excellent. Would give 5 star rating. First time ever shipped a car and was very pleased with communications and pickup and quick delivery service. Would definitely use again.
They came on time on their scheduled appointment and the two guys were fantastic. I have nothing negative, only great stuff. I'd recommend Factory Direct Floor.
Beautiful floorings, color go well with most things some dark some lights would buy again if needed, happy with the purchase.
Entire experience was great! My Sales Consultant, was awesome! Very happy with the price, service, installation, and product. Thank you Factory Direct Floor for all your help. It made carpet buying easy for me.
All I can say is that at Factory Direct Floor you get what you are promised. They are professionals who know their jobs very well. I got the best price too, as i had shopped around before I decided to give the job to them. I definitely know who to call for my next flooring project.
After calling a number of carpet companies, who did not want anything to do with my request to fix a cut seam, I talked to Factory Direct Floor. After sending a pic, I was scheduled for the next morning. Repair was taken care of expeditiously and professionally. Great job and even better customer service. I would recommend them.
I had a flood in my basement and needed new underpad and carpet reinstalled for portion of area. After a call to Factory Direct Floor and sending some pics and floor measurements was given very prompt quote and quick date for the work. Came on time. V pleasant hard working workman. Great service.
I'm a little late in submitting my review but not because of disappointment. After some major work in the basement where the carpet had to be lifted, I called Factory Direct Floor was very helpful. Most if not all our meetings were done over the internet with pictures and measurements. I was mostly concerned with having the seams joined. They did a great job and I would highly recommend them.
We ruined our brand new carpet by dropping a hot iron on it, and in the middle of the floor no less. Factory Direct Floor came out and fixed it brilliantly. I can see the patch, but that is only because I know exactly where to look, and even then it took me a few minutes to locate it. No one else would ever know the carpet had been repaired in that spot. They also re-stretched the entire room and did some other repairs. I was extremely happy with their work and would absolutely use them again.
Excellent customer service and quality of work. We were very pleased with the honest advise from the sales rep and the timeliness of the work. We had them install carpet in our basement and were very pleased how quickly they completed the job as well as the quality of the work done. We highly recommend them for any future flooring needs.