Factory Direct floor was a true professional right from the start. Excellent customer service. They came to our house twice with samples in hand to verify our selection. They answered my many questions on: where were the floors made. The installer was on time and did excellent work. The prices are competitive to other well established installers.
I would definitely use Factory Direct floor again, they were very prompt in their response, quickly gave me a quote and quickly provided a time to get the work done. The service was friendly and respectful and clearly very knowledgeable.
We were incredibly pleased with both the product and service provided by Factory Direct Floor. They were great to work with - professional, prompt and arranged service very quickly. We will definitely recommend this company to others.
All I can say is that at Factory Direct Floor you get what you are promised. They are professionals who know their jobs very well. I got the best price too, as i had shopped around before I decided to give the job to them. I definitely know who to call for my next flooring project.
Factory Direct Floor was very professional and courteous and very considerate of time (punctual and always confirmed appointments). They did a wonderful job on our stairs and would definitely use them for any other project. They are a bit pricey, but their work speaks for itself.
2 bedrooms and the living-dining room carpets were stretched. Factory Direct Floors was very helpful, honest and clear with what had to be done in preparation. The work was completed skillfully, on time and for a fair price. We are delighted with the results.
Factory Direct Floor came by to show us some samples of carpet and bindings for the runner. Factory Direct Floor was on time and was very polite and respectful of our time. We agreed on a product and an installer arrived in about 2 weeks at an agreed time. We love the outcome and are very happy with the quality of the work!! Thanks
After calling a number of carpet companies, who did not want anything to do with my request to fix a cut seam, I talked to Factory Direct Floor. After sending a pic, I was scheduled for the next morning. Repair was taken care of expeditiously and professionally. Great job and even better customer service. I would recommend them.
I had a flood in my basement and needed new underpad and carpet reinstalled for portion of area. After a call to Factory Direct Floor and sending some pics and floor measurements was given very prompt quote and quick date for the work. Came on time. V pleasant hard working workman. Great service.
I'm a little late in submitting my review but not because of disappointment. After some major work in the basement where the carpet had to be lifted, I called Factory Direct Floor was very helpful. Most if not all our meetings were done over the internet with pictures and measurements. I was mostly concerned with having the seams joined. They did a great job and I would highly recommend them.